{"xsrfToken":"aefb8dd829ad0b220ee52166c82823a97da75410_lout","branding":{"id":"9","key":"service","name":"ETS Kundenservice","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/143","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0086c2","headerLinkHoverBGColor":"#0086c2","headerBadgeColor":"#0086c2"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/040e90ab-ffb0-433c-a1ec-b9daf794dcd3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MDAzODBlZi01NzAyLTQwOTEtYTFlNy1jMjcxOTBmZGFjMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA0MGU5MGFiLWZmYjAtNDMzYy1hMWVjLWI5ZGFmNzk0ZGNkMyI6WyJyZWFkIl19LCJleHAiOjE3NDc2NDMxMTYsIm5iZiI6MTc0NzY0MjUxNn0.H1NttLlm5qLh4GeB5Oj2CXhVU9jWNUBEqs4kFXwUAxo&client=500380ef-5702-4091-a1e7-c27190fdac18&mode=fit","logoId":"040e90ab-ffb0-433c-a1ec-b9daf794dcd3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Questions about the Deutschlandticket","userInitialAnnouncementMessageWiki":"<p>The VDV eTicket Service has set up the open group “Implementation of the Deutschlandticket” on its collaboration platform (((efi(<a href=\"https://efi.eticket-deutschland.de/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://efi.eticket-deutschland.de/</a> ). You can join this group after registering free of charge.<br> All important documents for the issue and control of the Deutschlandticket, political decisions and industry papers on implementation are published in this group. Questions can be asked and discussed in the forums of this group.</p>\n<p>Ticket system<br> For further and general inquiries, please use the “ETS Customer Service” portal to create a ticket. <br> Please select the “Back Office Test” portal to register for the connection test and issue the corresponding mandate.<br> ___________________________________________________________________________________________________________________________</p>\n<p>Note: If you would like to track all your requests in the ticket system in future, you can register once by clicking the “Log in” button (top right).<br> right).</p>","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim VDV ETS Kundenservice","sharedPortalName":"Support","announcementHeader":"Fragen zum Deutschlandticket","announcementMessage":"Der VDV eTicket Service hat auf seiner Kollaborationsplattform (((efi (https://efi.eticket-deutschland.de/ ) die offene Gruppe „Umsetzung Deutschlandticket“ eingerichtet. Dieser können Sie, nach einer kostenlosen Registrierung beitreten.\nIn dieser Gruppe werden alle wichtigen Dokumente für die Ausgabe und Kontrolle des Deutschlandtickets, politische Beschlüsse und Branchenpapiere zur Umsetzung veröffentlicht. \nIn den Foren dieser Gruppe können Fragen gestellt und diskutiert werden.\n\nTicketsystem\nFür darüberhinausgehende und allgemeine Anfragen nutzen Sie bitte das Portal „ETS Kundenservice“, um ein Ticket zu erstellen. \nFür Anmeldungen zum Anschalttest und entsprechende Mandatserteilungen wählen Sie bitte das Portal „Back Office Test“ aus.\n___________________________________________________________________________________________________________________________\nHinweis: Wenn Sie künftig alle Ihre Anfragen im Ticket-System verfolgen möchten, können Sie sich einmalig über die Schaltfläche \"Einloggen\" (oben rechts) registrieren.","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"Questions about the Deutschlandticket","announcementMessage":"The VDV eTicket Service has set up the open group “Implementation of the Deutschlandticket” on its collaboration platform (((efi(https://efi.eticket-deutschland.de/ ). You can join this group after registering free of charge.\nAll important documents for the issue and control of the Deutschlandticket, political decisions and industry papers on implementation are published in this group. Questions can be asked and discussed in the forums of this group.\n\n\nTicket system\nFor further and general inquiries, please use the “ETS Customer Service” portal to create a ticket. \nPlease select the “Back Office Test” portal to register for the connection test and issue the corresponding mandate.\n___________________________________________________________________________________________________________________________\n\nNote: If you would like to track all your requests in the ticket system in future, you can register once by clicking the “Log in” button (top right).\nright).","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#449fcf","helpCenterTitleColor":"#449fcf","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"service","projectId":10012,"serviceDeskId":9,"name":"ETS Kundenservice","description":"<p>Here you can make general inquiries.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"71","name":"Submit a request or incident","descriptionHtml":"<p>The fields marked with * are required.</p>","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://eticket-deutschland.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[19],"key":""},{"id":"73","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://eticket-deutschland.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"102","name":"Direct: E-mail to employees","descriptionHtml":"","callToAction":"Direct: E-mail to employees","introHtml":"<p>Enquiry created by VDV ETS staff</p>","icon":10492,"iconUrl":"https://eticket-deutschland.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"70","name":"Direct: Phone","descriptionHtml":"<p>The fields marked with * are required.</p>","callToAction":"Direct: Phone","introHtml":"<p>Direct enquiry by phone, created by Jira agents on behalf of the customer.</p>","icon":10531,"iconUrl":"https://eticket-deutschland.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"72","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://eticket-deutschland.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"General"}],"orderMapping":{"19":[71]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d9d828c4-b662-3d69-8697-52709605b01f","appLinkName":"System Confluence","appLinkUrl":"https://eticket-deutschland.atlassian.net/wiki","spaceKey":"KS","spaceName":"ETS Kundenservice","spaceUrl":"https://eticket-deutschland.atlassian.net/wiki/spaces/KS","isServer":false},"labels":[],"projectKey":"SERVICE","serviceDeskId":9,"kbLinkDomainURLs":["https://eticket-deutschland.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SERVICE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MDAzODBlZi01NzAyLTQwOTEtYTFlNy1jMjcxOTBmZGFjMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc2NDM3MTYsIm5iZiI6MTc0NzY0MjUxNn0.oA1yn96q4mtWUhX4A0VYR9IFy9lm4HGqF91sldkbgJU","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"500380ef-5702-4091-a1e7-c27190fdac18","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"e99e7190-ab33-4ca7-b444-2e566f1e35b6","name":"Anleitungen","description":"Hier finden Sie Anleitungen, unsere Supportcards, Dokumente zur Betriebsunterstützung sowie Infos zur Kunden-/Benutzerkontenverwaltung im ASM-Tool.","categoryUrl":"https://eticket-deutschland.atlassian.net/servicedesk/customer/portal/9/topic/e99e7190-ab33-4ca7-b444-2e566f1e35b6","lastUpdated":"1675334183294","createdAt":"1655889967323"},{"id":"b7c0e290-3362-4213-b214-8e08a7c12a9b","name":"Informationen","description":"Wie wird man Teilnehmer? Was ist das eTT Testtool? Was ist ein OTP Token? Was bedeuten unsere Abkürzungen? Die Antworten darauf finden Sie hier.","categoryUrl":"https://eticket-deutschland.atlassian.net/servicedesk/customer/portal/9/topic/b7c0e290-3362-4213-b214-8e08a7c12a9b","lastUpdated":"1675244024753","createdAt":"1655890974460"},{"id":"c83ec272-9a32-42d9-be71-584fd1e72bab","name":"FAQ","description":"Hier finden Sie Antworten zu häufig gestellten Fragen. Alternativ können Sie die Stichwortsuche (Lupe) rechts oben nutzen.","categoryUrl":"https://eticket-deutschland.atlassian.net/servicedesk/customer/portal/9/topic/c83ec272-9a32-42d9-be71-584fd1e72bab","lastUpdated":"1693382071879","createdAt":"1679652381002"}]}},"reqCreate":{"id":71,"projectId":10012,"form":{"name":"Submit a request or incident","descriptionHtml":"<p>The fields marked with * are required.</p>","callToAction":"Submit a request or incident","intro":"<p>Submit a request or report a problem.</p>","instructions":"<p>The fields marked with * are required.</p>","icon":10540,"iconUrl":"https://eticket-deutschland.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"Please enter a keyword (subject).","descriptionHtml":"<p>Please enter a keyword (subject).</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10099","fieldConfigId":"10206","label":"Salutation","description":"(optional)","descriptionHtml":"<p>(optional)</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10231","label":"Frau","selected":false,"children":[]},{"value":"10230","label":"Herr","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10100","fieldConfigId":"10207","label":"First name","description":"Please enter your first name. (optional)","descriptionHtml":"<p>Please enter your first name. (optional)</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10101","fieldConfigId":"10208","label":"Last name","description":"Please enter your last name. (optional)","descriptionHtml":"<p>Please enter your last name. (optional)</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10064","fieldConfigId":"10167","label":"Company","description":"Please enter your company name. (optional)","descriptionHtml":"<p>Please enter your company name. (optional)</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10062","fieldConfigId":"10165","label":"OrgID","description":"If available, please enter the OrgID.","descriptionHtml":"<p>If available, please enter the OrgID.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10067","fieldConfigId":"10170","label":"Telephonenumber","description":"(optional)","descriptionHtml":"<p>(optional)</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What are the details of your request?","description":"Please enter a detailed description of your request/problem. For MOTICS inquiries, please specify the operating system.","descriptionHtml":"<p>Please enter a detailed description of your request/problem. For MOTICS inquiries, please specify the operating system.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Add a screenshot or file if necessary.","descriptionHtml":"<p>Add a screenshot or file if necessary.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/71","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/71","calendarParams":{"firstDay":0,"date":"2025-05-19T10:15:16+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d9d828c4-b662-3d69-8697-52709605b01f","appLinkName":"System Confluence","appLinkUrl":"https://eticket-deutschland.atlassian.net/wiki","spaceKey":"KS","spaceName":"ETS Kundenservice","spaceUrl":"https://eticket-deutschland.atlassian.net/wiki/spaces/KS","isServer":false},"labels":[],"projectKey":"SERVICE","serviceDeskId":9,"kbLinkDomainURLs":["https://eticket-deutschland.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MDAzODBlZi01NzAyLTQwOTEtYTFlNy1jMjcxOTBmZGFjMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc2NDM3MTYsIm5iZiI6MTc0NzY0MjUxNn0.oA1yn96q4mtWUhX4A0VYR9IFy9lm4HGqF91sldkbgJU","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"500380ef-5702-4091-a1e7-c27190fdac18","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}